Support Plans
Basic Plans
Our Basic Plans are a value-priced option that still provide the security needed for serious fax implementations. Basic Plan support
is available Monday to Friday, 8:30 - 6:30 EST.
| Basic 1 | Basic 2 | Basic 3 | |
|---|---|---|---|
| Incidents * | 4 | 8 | 16 |
| Servers | 1 | 1 | 1 |
| Telephone Access | No | Yes | Yes |
| Minimum Response Time | Immediate | Immediate | Immediate |
| Maximum Response Time | 2 business days | 1 business day | 4 hours |
| 24/7 Support | No | No | No |
| Designated Customer Contacts | 1 | 2 | 4 |
| Term | 1 year | 1 year | 1 year |
| Price | $495 | $1,495 | $2,895 |
Premium Plans
If your organization requires 24x7 support and the fastest possible response then our premium support plans are the answer. You receive an increased number of customer contacts and the top two levels include a second fax server at no additional charge.
| Premium 1 | Premium 2 | Premium 3 | |
|---|---|---|---|
| Incidents * | 4 | 16 | Unlimited |
| Servers | 1 | Up to 2 | Up to 2 |
| Telephone Access | Yes | Yes | Yes |
| Minimum Response Time | Immediate | Immediate | Immediate |
| Maximum Response Time | 4 hours | 2 hours | 1 hours |
| 24/7 Support | Yes | Yes | Yes |
| Designated Customer Contacts | 4 | 4 | Unlimited |
| Term | 1 year | 1 year | 1 year |
| Price | $2,895 | $9,995 | $19,995 |
iFAX Solutions also provides custom support plans for larger installations that include on-site visits, periodic status calls or a dedicated support engineer. Please give us a call today; we would be happy to discuss your support needs.
For more information on our support options please see our Support Data Sheet.
How to purchase
All of our plans are available for purchase at our Online Store or by contacting our Sales Department.