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Support Plans

HylaFAX Support Plans

Get the HylaFAX support you need from the experts at iFAX Solutions! As the core members of HylaFAX Open Source and the makers of HylaFAX Enterprise Edition, we support both platforms for your mission critical faxing.
To Order:
1-215-825-8700
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HylaFAX Enterprise Support and Software Maintenance Plans

To help with your new HylaFAX Enterprise purchase, we offer annual support and software maintenance plans to keep your system current with the latest release of HylaFAX Enterprise and to provide technical assistance during unexpected outages of your mission critical fax infrastructure. Two types of plans are offered to meet your support requirements.

Standard Support and Software Maintenance:
Monday - Friday from 8:30am - 5:30pm EST.
Plan includes unlimited email, phone, and documentation support with a response time within 4 hours. Unlimited software updates and maintenance releases.

Premium Support and Software Maintenance:
24/7/365 days a year.
Plan includes unlimited email, phone, and documentation support with response times within 1 hour. Unlimited software updates and maintenance releases.

* HylaFAX Enterprise Support and Software Maintenance plans are based on the total amount of software purchased. Please contact your sales representative for more information.

HylaFAX Open Source Support Plans

Our HylaFAX Open Source Support Plans are a value-priced option that still provide the security needed for serious fax implementations. Basic Plan support is available Monday to Friday, 8:30 - 5:30 EST. If your organization requires 24x7 support and the fastest possible response then our premium support plans are the answer. You receive an increased number of customer contacts and the top two levels include a second fax server at no additional charge.

  Basic 1 Basic 2 Basic 3 Premium 1 Premium 2 Premium 3
Incidents * 4 8 16 4 16 Unlimited
Servers 1 1 1 1 Up to 2 Up to 2
Telephone Access No Yes Yes Yes Yes Yes
Minimum Response Time Immediate Immediate Immediate Immediate Immediate Immediate
Maximum Response Time 2 business days 1 business day 4 hours 4 hours 2 hours 1 hours
24/7 Support No No No Yes Yes Yes
Designated Customer Contacts 1 2 4 4 4 Unlimited
Term 1 year 1 year 1 year 1 year 1 year 1 year
Price $495 $1,495 $2,895 $2,895 $9,995 $19,995