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Home  Support Per-Incident |
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In addition to our annual support plans, iFAX Solutions offers per-incident support. You get the same high quality of service from our HylaFAX experts without the need to purchase a support plan. Many of our customers find it an ideal way to take a test drive of our support services, and later decide if Annual Support makes sense for them.
Our engineers will work for you at the flat rate of $150 per hour.
A support engineer will assign a Case ID to you, and support will be provided using a combination of email, telephone, and SSH/VPN access. Our work will be documented, and sent to you by email upon completion.
Our engineers are most efficient when they have direct access to the server in question and can work independently. However, in situations where remote access is impossible, we can arrange to dictate keystrokes to you. Also, if you'd prefer to be involved in each step of the process via a conference call or using a desktop sharing technology such as VNC or WebEx, we can do that too.
Please note that priority will be given to our Annual Support customers, and as such we may not be able to begin working on your issue immediately.
For more information on our support options please see our Support Data Sheet.
A salesperson will quickly review your situation and estimate how many hours will be required. You decide how much time you would like to pre-authorize, fax us a completed Per-Incident Support Form, including details of a major credit card (AMEX, Visa, MasterCard, Discover), and we'll get to work. For more information, contact iFAX Solutions Sales.
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