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Shipping and Returns

Shipping Charges & Taxes

Prices do not include charges for shipping and handling, and applicable taxes and separate charges for the aforementioned will be shown on the invoice. iFAX Solutions is obligated to withhold sales tax for delivery within the Commonwealth of Pennsylvania, with additional taxes for deliveries within the City of Philadelphia. Unless Customer provides iFAX Solutions with a valid tax exemption certificate applicable to the hardware/software ship-to location prior to iFAX Solutions' order confirmation, Customer is responsible for sales and all other taxes associated with the order.


All orders shipped outside the United States are subject to the following (if applicable to the location and Item(s) shipped): customs fees, brokerage fees, insurance, duty, tariff, and any other fees that are applicable and charged by their country. The Customer is responsible for these fees even if they refuse or return the Item(s).


Return Policies

iFAX Solutions Item(s) purchased directly from iFAX Solutions by an end-user Customer may be returned by Customer within 30 days of the date on the invoice. Hardware must be received IN ORIGINAL PACKAGING, and a 15% restocking fee will apply. Customer will be responsible for paying shipping and necessary insurance fees when returning to iFAX Solutions. In the case of software that has been installed by an iFAX Solutions engineer, a request for uninstallation must be emailed to returns@ifax.com within 30 days of the date of invoice, and a 30% service fee will apply.


Order Cancellation

Order cancellation must be emailed to cancel@ifax.com within 24 hours of the placement of the order. Cancellations placed after 24 hours will result in a 15% restocking fee.